Warranty and return of goods

Please arrange an in-person handover in advance by emailing [email protected] or calling +371 200 11 284. If you cannot find your invoice number, select “I do not know the invoice/order number” in the form — we will verify the purchase separately.

Service or product return request

Choose the request type and complete the required fields. When opened from your account, the order and product details are already filled in.

View warranty, service and return terms

What would you like to request? *
How would you like to receive the product after service? *

Choose collection at the INTERVALS shop or one of the active parcel-locker services for your country. Courier delivery is not offered.

Current device condition
Return details

Current product condition *

What will you hand in or send?

Select the actual items you will deliver or send.

Delivering or shipping the device

Before sending a warranty item, wait for our instructions on the handover location and required items. Please arrange in-person handover in advance. If we specify a parcel locker, reply to our email with the carrier, locker details and tracking number so we can collect the parcel.

Delivering or sending the product

Bring or send the product by courier only to the INTERVALS office: Gustava Zemgala gatve 71 (Building 5), Riga, LV-1039, Latvia. Courier phone: +371 200 11 284. Do not send cash on delivery. Please arrange an in-person handover with us in advance.

Invoice, photos or video
No files selected
Up to 5 files: PDF, JPG, PNG, WEBP, MP4 or MOV. Maximum 20 MB per file and 40 MB total.

If needed, you can still use the warranty/service PDF form 14-day return PDF form

Conditions and preparation

Warranty or service

A consumer may submit a claim for non-conformity within two years from delivery. Please notify us within two months of discovering the issue.

  • Wait for our exact delivery instructions before sending the product. Do not send it cash on delivery.
  • Normally, send only the faulty device without its charging cable, packaging or other accessories. If the issue concerns charging, we will confirm whether the cable is needed.
  • After inspection, we will inform you about repair, replacement or another applicable solution.

14-day product return

The right of withdrawal for a distance purchase may be exercised within 14 days of receiving the product. After submitting the notice, return or deliver the product to us within 14 days.

Return address: SIA Kalna iela / INTERVALS, Gustava Zemgala gatve 71 (Building 5), Riga, LV-1039, Latvia. Courier phone: +371 200 11 284.

  • The buyer covers the direct cost of returning the product.
  • Inspect the product only as you could in a shop. Keep the full set of accessories and pack the product securely.
  • Disconnect a Garmin device from Garmin Connect and restore its factory settings.
  • We will refund the payment no later than 14 days after receiving the withdrawal notice; we may wait until the product or proof of shipment is received.

Need help? Email or call us: [email protected] · +371 200 11 284. Check current opening hours on the contact page.

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