Terms of use and purchase

1. INFORMATION ON THE WEBSITE

The Seller does not warrant that the information on the Site is always accurate and complete, except for the information that is published on the Site in accordance with the requirements of the laws and regulations of the Republic of Latvia or arising from the contractual relationship between the Seller and the users. Each user is obliged to independently assess the content and usefulness of the information posted on the Site.

2. REGISTRATION

In order to be able to purchase products offered on the Site, the user is entitled to register and create a personal account on the Site (with: e-mail address, user name and password), where they can post information about customer cards and discounts. The user is entitled to order products without registering on the Site.

By user name and password (hereinafter referred to as access data) creation and registration, the user undertakes to ensure that his access data will not be disclosed to third parties. Access data is confidential information. The user is responsible for any action taken on the Site using his/her access data. If a third party purchases an item on the Site using the User’s access data, the Seller shall be entitled to treat that third party as the User. If the User loses the access data, the User must immediately notify the Seller by telephone or e-mail as indicated on the Site.

By registering or ordering a product on the Site, the user authorises the Seller, as the controller of personal data, to select, store, organise and use all information and data provided directly or indirectly by the user on the Site. Further information on the processing of personal data by the Seller is provided in  Privacy Policy.

When registering or ordering goods on the Site, the User is entitled to indicate and provide his/her consent as to whether the User wishes to receive information about goods available on the Site, upcoming events, marketing activities, campaigns and news of the Seller (hereinafter referred to as Advert). If the User does not wish to receive advertising and has informed the Seller of this by notifying the Seller in writing via the email address: [email protected], the Seller will not send advertising to the User. However, notwithstanding the fact that the user has indicated that he/she does not wish to receive advertising from the Seller, the Seller is entitled to send to the user’s e-mail address information of an important nature, such as information related to the performance of the user’s (or the merchant on whose behalf the user is acting) contractual obligations.

If the User wishes to delete his/her personal profile on the Site, the User shall inform the Seller thereof by sending a written notice to the Seller’s e-mail address: [email protected] or by doing so in his/her profile.

3. CHANGING THE WEBSITE ENVIRONMENT

The Seller shall be entitled to interrupt the operation of the Site or its individual sections if this is necessary for the improvement or modernisation of the Site or for other reasons.

4. LIMITING THE RIGHT OF USE

The Seller shall have the right, in its reasonable discretion, to restrict or terminate a user’s access to the Site without notice if the Seller believes that the user’s use of the Site may violate or breach these Terms or any other terms posted on the Site, attempts to harm the Seller, the operation or security of the Site, or third parties.

5. RESPONSIBILITY

The Seller shall not be liable for any damages that may result from the use of the Site or the information contained therein or from the unavailability or interruption of the Site for any reason whatsoever of the goods offered on the Site, the Site or any part thereof.

The Seller shall not be liable for the continued access to and use of the Site if the user’s internet connection service or the equipment used does not meet the technical requirements for use of the Site.

The Seller does not guarantee the availability of the goods listed on the Site.

6. LINKS TO OTHER WEBSITES

The Site may contain links to third party websites. The Seller shall not be liable for the content of third party websites and the goods and/or services offered therein, nor for any loss or damage caused to the user as a result of visiting them through text links on the Site.

7. INTELLECTUAL PROPERTY RIGHTS

The Site is the property of the Seller. The Seller owns all intellectual property rights, including copyrights, trademarks and other proprietary rights in connection with the Site or the information contained therein, unless it is specifically stated that such rights belong to other parties. No reproduction, distribution, modification, supplementation or duplication of the content of the Site or the information contained therein is permitted without the written consent of the owner of the intellectual property concerned. The Site and the information contained therein may not be used other than for personal informational purposes. In the case of quotation of any information contained on the Site, reference to the copyright owner is mandatory. The use of trademarks, logos and images contained on the Site is permitted only with the written consent of the Seller.

8. APPLICABLE LAWS AND REGULATIONS

The operation of the Site shall be governed by and these Terms shall be subject to the laws and regulations in force in the Republic of Latvia. Any dispute, controversy, disagreement or claim arising in connection with the use of the Site or arising out of these Terms shall be settled by a court of the Republic of Latvia having jurisdiction in accordance with the laws and regulations in force in the Republic of Latvia.

9. PRICES AND PAYMENT ARRANGEMENTS

All prices on the website are inclusive of value added tax (21%), which is set by law. By confirming the order in accordance with the order form, the Customer agrees to pay the price of the goods as indicated at the time of ordering.

In addition to the price of the goods, the buyer shall pay the delivery costs of the goods if a charge applies for the particular type of delivery. By confirming an order, the Buyer agrees to the amount and payment of the delivery charges specified therein. The Buyer is also obliged to pay the full delivery costs if the order is not delivered (handed over) to the Buyer due to the Buyer’s fault (including failure to be at the agreed place/time), as well as the costs of redelivery if agreed by the parties.

You can pay for your order and delivery costs in the following ways:

1. with your payment card at the Intervals office;
2. by prepayment by bank transfer to the current account indicated on the invoice;
3. by card or online banking;

Payment can be made in one instalment or in accordance with the terms of the hire purchase agreement.
Payment of the order is evidenced by a document certifying payment (payment order). If the Buyer pays by bank transfer, the date of payment shall be the date on which the payment is received in the Seller’s current account.

10. ORDERING AND DELIVERY

To place an order, the Buyer, who has accepted these Terms, shall complete the order form on the Website and accept it by clicking on the button marked as such. The acceptance of the order implies the obligation of the Buyer to pay. Upon receipt of the Buyer’s order, the Seller shall send a confirmation of the validity and execution of the order. The order shall remain in force until it is fulfilled or until either party withdraws from it in the cases provided for in these Conditions.

Delivery of the order shall be made in the manner chosen by the Buyer, after payment of the order and delivery costs (if any). The Seller shall inform the Buyer within 24 hours of receipt of payment that the order is ready for delivery by sending a message to the e-mail address or telephone number provided in the order or, if necessary, by telephone.

The following options are available:

• Interval at the office Gustava Zemgala gatve 71, Riga, within 1 working day after the Seller’s invitation to accept the Goods.
• by a courier authorised by the Seller at a mutually agreed time to the address specified by the Buyer in the Republic of Latvia, within 1-3 working days of the Seller’s notification of the readiness of the order for delivery;
• For delivery to a parcel/packing cabinet or a delivery point, within 1-3 working days after receipt of the Seller’s notification that the order is ready for delivery;

The Buyer is obliged to be reachable at the telephone number and/or e-mail address indicated in the order in order to agree with the order supplier (courier) on the delivery details (time, place) and other issues for the order fulfilment.
If the goods are delivered via a parcel/packing cabinet, the order is deemed to be fulfilled at the moment when the Buyer has removed the goods from the parcel/packing cabinet via the received delivery notification by SMS and/or e-mail with the parcel/packing cabinet door opening code.

Unless the parties agree otherwise, the Seller shall have the right to unilaterally withdraw from the execution of the order in the following cases:

• the Buyer has not received the Goods within the time limit set out in these Conditions or delivery has not been made due to the Buyer’s fault or circumstances beyond the Buyer’s control;
• You fail to agree with the buyer on the time and place of delivery within the time limit set by the rules;
• the buyer fails to arrive at the agreed time and/or place of delivery,
• the buyer cannot be identified

The goods are delivered in the manufacturer’s packaging. If the Goods are received at an Intervals Store, they shall be inspected for any defects in the Goods or their packaging in the presence of both parties.

11. OBLIGATIONS OF THE PARTIES AND OTHER PROVISIONS

The Buyer may submit an objection to the purchase transaction electronically by sending an e-mail to [email protected] The Seller shall reply to the Buyer’s objection by e-mail no later than within 30 (days). Disputes concerning the performance of obligations shall be settled by negotiation.

The Buyer, who is considered a consumer (natural person) under the laws and regulations, has the right to exercise the right of withdrawal within 14 days of delivery of the goods. The moment of delivery of the goods shall correspond to the moment of order fulfilment set out in the Terms and Conditions and shall depend on the chosen method of receipt of the goods. The right of withdrawal shall not apply to purchases not concluded at a distance.

In the event of the exercise of the right of withdrawal, the Buyer shall be obliged to return the goods purchased on the Site to the Seller, bearing the costs associated with the return of the goods. The procedure for exercising the right of withdrawal and the withdrawal form can be found here.

If the Seller establishes that the Buyer has exercised the 14-day right of withdrawal provided for in the laws and regulations three times within a period of one month, the Seller reserves the right to refuse the Buyer to place a new order by means of distance communication.

The Buyer is aware that the use of the services of the Site involves the processing of the Buyer’s personal data. The processing of the Buyer’s personal data is carried out for the purposes of the conclusion and performance of the order (contract): for checking the Buyer’s solvency, for ensuring the delivery of the Goods, for payment processing.

The Buyer Data is also processed for the purposes of the Seller’s legitimate interests, including the creation of a database of Buyers, the creation of statistics, informing Buyers about new products, improving goods and services, customer care communication, credit risk management, etc. When you purchase purchase insurance or an extended warranty, your personal data will be processed by the provider of the insurance and/or extended warranty as a data controller.

Information on the creditworthiness of the Buyer is obtained from databases of out-of-court debt recovery services only with the consent of the Buyer.

The Buyer is informed that the Seller has the right to transfer to third parties the debt arising from the purchase, the right of recovery and the Buyer’s data necessary for the recovery,

The Seller shall use the e-mail address and/or telephone number provided by the Buyer when registering on the E-Store to contact the Buyer. All notifications delivered to the e-mail address and telephone number provided in the order shall be deemed to have been received.

By visiting, registering and/or placing orders on the Site, the Buyer agrees to these Terms, including those referenced herein in the form of links. Any new services and functionalities of the Online Shop are subject to these Terms. The Seller has the right to amend these Terms at any time by posting them on this Site and the Buyer is obliged to review the Terms before using, registering and/or placing an order on the Online Shop. Use of the Online Shop, registration and/or placing an order after any changes to the Terms have been posted shall constitute the Buyer’s acceptance of such changes.

Intervals online shop contact: tel. No +371 20011284, e-mail address – [email protected]